#Ocean waves sunglasses repair form full#
#Ocean waves sunglasses repair form plus#

Store in air tight container when not in use. Be gentle with your pieces, especially dainty necklaces, and don't bend the chain! Remove jewelry before entering the water or exercising To ensure a longer life span for your jewelry piece, please follow these simple steps: Just take a picture of the item and fill in our RETURN REQUEST FORM to have it processed. We offer a 6 month warranty on all website purchases, which means we will replace the damaged item within 6 months from the time of purchase.

#Ocean waves sunglasses repair form full#

You can return any item within 14 days of the purchase date for a full refund or exchange :) We want you to be 100% satisfied with your purchases. I want to return or exchange my item, what do I do? If your order arrives damaged or incorrect, please email us at and we will take care of it ASAP! What happens if my order arrives damaged? Transit times depend on the shipping selected at checkout and your location priority shipping options are also available.įor international orders, USPS rates and transit times apply.

Orders are shipped from our San Diego, California, showroom. We want you to receive your purchase as soon as possible and process all orders in 1-2 business days. All of our earrings and bracelets are gold and silver plated, and hypoallergenic. As of 2020, we introduced the Salty Babes collection, which features water friendly, durable, gold plated stainless steel chains. We strive to give you the best quality at an affordable price point! Our dainty necklace chains are 925 Sterling Silver or 18K Gold over Sterling Silver. There are a few exceptions, like the chokers, and for these the length is specified in the product description. We will call you for any charges over the phone so no need to put you credit card number down.Our necklaces are 16' with a 2' extender to adjust the length. If mailing, please include you best contact information and a short note of what you need done. If your product needs repair, please mail to 248-3 Levy Rd, Atlantic Beach, FL. Repairs - **During Covid-19 precautionary measures we are only accepting mailed in repairs no walk in repairs during this time please**

#Ocean waves sunglasses repair form plus#

If you made your purchase online on please contact our Customer Care at (904) 372-4743 or online at If warranty conditions apply to the defect of your frame, your product will be replaced with a new one or, if the model is not available or in production anymore, then you are eligible for our current Trade In policy towards a new pair.Ĭall in to hear about our current trade in policy. Due to variations in pricing, if your product is not covered by one of Costa’s Limited Warranties, you will receive an offer via email including details on the costs to perform a repair service (component part cost plus applicable tax fee and 18 processing fee which include shipping and handling) or to provide the frame replacement (30 off. Depending on the issue, the frame or corresponding defective part will be replaced or repaired directly by the retailer. If you made your purchase in our local Atlantic Beach store please contact us anytime in store (904) 372-4743.Ī proof of purchase will be requested as part of the warranty assessment. As part of a valid warranty claim, a proof of purchase from either Ocean Waves Sunglasses or one of our Authorized Dealers may be requested as part of the warranty process and assessment. If you need to make a Warranty or Repair Claim, please mail or bring in to: 248-3 Levy Rd Atlantic Beach, Fl 32233.

The Ocean Waves Sunglasses limited two (2) year warranty does not exclude or otherwise limit any rights or remedies of the consumer conveyed by such consumer protection laws and regulations. This warranty does not cover: scratches on sun lenses damages caused by accident, abuse, neglect, shock, improper use or storage of the product unauthorized modifications or repairs normal wear and tear or issues connected to damages to prescription lenses.įor consumers who are covered by consumer protection laws or regulations in the country of purchase or, if different, their country of residence, the benefits conferred by Ocean Waves Sunglasses limited two (2) year warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations. At Ocean Waves we offer a limited two (2) year warranty against manufacturer defects on all current production frame models and non-prescription lenses.